Consumer-grade experience, clinical-grade trust.
Patients expect fast, secure care and clinicians need to reach the right person. Exato connects the patient experience, clinical communication and the data beneath into one foundation.
The gaps between systems are where care is lost.
The patient experience is only as connected as the systems behind it, and in most organisations, those systems were not designed to work together. Scheduling, records, billing, referrals, and contact centres often hold separate pieces of the patient journey, with limited information flowing between them.
Patients repeat themselves at different stages of care, wait for answers that already exist somewhere within the organisation, and can fall through the gaps between departments. Clinical teams lose valuable time searching for information, coordinating with colleagues, and managing avoidable administrative work.
At the same time, the data moving through these systems is among the most sensitive an organisation can hold. It must remain private, secure, and demonstrably compliant throughout its lifecycle.
In healthcare, disconnection is more than an inconvenience. It creates risk for patient satisfaction, operational efficiency, and the continuity of care itself.
One foundation for the people you serve and the teams who serve them.
Exato connects the patient experience, clinical communication, automation, and the data beneath them, so care moves with less friction while information remains secure and under control.
A patient experience that feels connected
Exato designs and integrates AI-led patient experiences across every channel, from portals and apps to voice and messaging. Routine needs like scheduling, referrals, billing and prescription status are handled by self-service around the clock, while anything needing judgement reaches the right person with context in view. Patients are never asked twice for information the organisation already holds, and Exato IQ keeps improving how each interaction is understood.
Communication that reaches the right person in time
In healthcare, timing affects outcomes. Exato delivers secure communications that help teams coordinate quickly and act without delay: critical alerts reach the right clinician wherever they are, escalations cut through the noise, and everyday collaboration works across a facility or a distributed care network. Encrypted video and messaging extend care beyond the building for consultations and follow-ups, and every exchange stays protected end to end and within the organisation's control.
Intelligence and data you never hand over
Healthcare's most valuable data is also its most sensitive, and it should not have to leave your control to be useful. Exato brings automation and AI to time-consuming workflows, from registration and prior authorisation to reporting and governance, running privately on infrastructure you control. Insights surface inside the workflows teams already use, reducing administrative burden and creating a consistent, auditable record, so organisations gain intelligent automation while keeping data, infrastructure and governance in their own hands.
Start anywhere. Scale into one foundation.
Begin with the patient experience, clinical communication, or the data platform beneath them. Exato meets you where the need is greatest and connects the rest as your organisation grows.