Customer experience, engineered to an institutional standard
Bring every customer conversation onto one AI-first platform. Exafone, Exato's own CCaaS and CPaaS suite, unites voice, WhatsApp and digital with routing, dialling, IVR and analytics.
When the contact centre runs on yesterday's stack, every conversation costs more than it should
For banks, insurers and lenders, the contact centre is where trust is won or lost. Yet most operations still run on infrastructure that was never designed for real-time, omnichannel, tightly regulated engagement. Separate dialers, IVRs, CRMs and reporting tools, stitched together with brittle integrations, slow every change and hide the single view of the customer.
At the same time the compliance bar keeps rising. RBI resilience expectations, the DPDP Act 2023 and TRAI calling norms turn every customer record and every outbound call into a governance question. Manual dialling and blind queues cap the meaningful work each agent can do, and in collections and servicing an hour of downtime is lost revenue, missed SLAs and reputational damage that outlasts the outage. What you need isn't another point tool, it's one platform where engagement, intelligence and compliance are governed together.
That's where Exafone, Exato's AI-first CX platform, comes in.
One AI-first platform for the entire customer conversation,
delivered by Exato
Exafone is an AI-first CCaaS and CPaaS suite that layers onto your existing accounts and channels. It replaces fragmentation with a single stack, secured and orchestrated end to end, and deploys in the cloud or on your own infrastructure. Exato builds it, runs it and stays accountable for how it performs.
Voice, WhatsApp and digital are orchestrated as one continuous conversation rather than disconnected channels, so customers pick up where they left off and agents work from the whole interaction history in a single workspace.
Talk to a SpecialistSkill-based routing, multi-campaign logins and queue-wise rules put every interaction in front of the right expertise the first time, governed by rules you control, with Maker and Checker licensing applied across every campaign.
Talk to a SpecialistSelf-assist IVRs built in the no-code Interactive Designer, a high-pacing predictive dialer and manual dialling for precision outreach absorb the volume, so human agents spend their time on the conversations that need judgement.
Talk to a SpecialistComprehensive per-agent metrics, automated scheduled reports and an LED Wall Board let supervisors read the state of the floor at a glance and act on trends, not lagging spreadsheets.
Talk to a SpecialistAES-256 at rest, TLS 1.2 in transit, MFA and RBAC, data redaction, full audit logs and Maker and Checker governance align the platform to ISO 27001, RBI resilience expectations, the DPDP Act 2023 and TRAI calling norms.
Talk to a SpecialistA four-node clustered architecture with keepalive clustering across every tier delivers 99.9% uptime and promotes a standby in under a minute, so collections and servicing keep running through the failures that take lesser platforms offline.
Talk to a Specialist
Why businesses choose Exato
and Exafone
A CX platform Exato builds and runs
Exafone is Exato's own AI-first platform, not resold third-party tooling. One team owns the roadmap, the deployment and the outcome, so you get a product and a partner accountable end to end.
Delivered as a managed service
Exato designs the flows, connects your CRM and channels, trains your teams and keeps the platform running and evolving, across four countries.
Depth in regulated, high-volume CX
Exato brings years of enterprise contact-centre delivery in BFSI and other regulated sectors to every Exafone rollout.
Built to connect, not to replace
Open APIs and a multi-tenant CPaaS layer plug Exafone into the CRMs your teams already use such as Salesforce, Zoho, Zendesk or an in-house system.
Results you can expect with
Exafone
99.9% uptime, engineered on a four-node high-availability architecture
< 1 min failover keeps collections and servicing running through node failure
1 unified view of every conversation across voice, WhatsApp and digital
0 code required to change an IVR, route or customer journey
3 engines (routing, automation and analytics) governed as one suite
100% audited: full audit trails on every campaign and every user
4 standards aligned by design: ISO 27001, RBI, DPDP Act 2023 and TRAI
Live command of the whole floor from a single Wall Board
Proven results across regulated industries
See how banks, NBFCs, insurers and the BPOs that serve them modernised customer communication with Exafone, from collections and servicing to onboarding and retention.
More from Exato
Cloud ERP
A single, real-time source of truth with consumption-based pricing, implemented and supported end to end by Exato as your Acumatica Gold Partner.
AI & CX as a Service
Unify every customer conversation and turn interaction data into decisions.
Unified Communications & Infrastructure
Modern cloud communications and IT infrastructure, managed end to end.
AI Infrastructure
A sovereign, on-premise foundation for mission-critical AI, ERP and database workloads.
Exato IQ
The AI layer that connects across your solutions to keep automation and insight improving.
Odoo ERP
Open-source ERP tailored to your workflows, implemented and supported end-to-end by Exato.
See Exafone run your floor
Book a working walkthrough and we'll map Exafone to your operation and show you how Exato would deploy it, in the cloud or on your own infrastructure.
Frequently Asked Questions
Exafone is Exato's AI-first CCaaS and CPaaS platform. It brings voice, WhatsApp and digital engagement together with routing, dialling, IVR, automation and analytics on one no-code platform — built for the way regulated finance actually operates.
It is engineered for institutions that are measured on trust — banks, NBFCs, insurers and the BPOs that serve them — as well as e-commerce, healthcare and enterprises running high-volume, compliance-sensitive customer communication.
Instead of separate dialers, IVRs, CRMs and reporting tools stitched together, Exafone collapses engagement, intelligence, orchestration and compliance onto one platform — configured, not coded — so a change ships in minutes, not development cycles.
Yes. Exafone runs in the cloud or on your own infrastructure, so you can meet data-residency and control requirements without giving up a modern, AI-first platform.
Security is designed in: AES-256 at rest, TLS 1.2 in transit, MFA and RBAC, data redaction, full audit logs and Maker and Checker licensing, aligned to ISO 27001, RBI resilience expectations, the DPDP Act 2023 and TRAI calling norms.
Exafone targets 99.9% uptime on a four-node clustered architecture with keepalive clustering across every tier. If a node fails, a standby is promoted in under a minute, so collections and servicing keep running.
No. IVRs, routing and customer journeys are built and changed in the no-code / low-code Interactive Designer, so business teams can adapt workflows quickly without a development cycle in between.
Voice, WhatsApp and digital channels, with self-assist IVR and preview, progressive, predictive and manual dialling for inbound service and outbound sales, collections and engagement campaigns.
Yes. Through open APIs and a multi-tenant CPaaS layer, Exafone connects to Salesforce, Zoho, Zendesk or an in-house CRM, plus telephony (SIP / PSTN) and your digital applications — with no rip and replace.
Book a working walkthrough with Exato. We map Exafone to your operation, recommend a cloud or on-premise deployment, and manage the rollout end to end — design, integration, training and ongoing support.