Exato.ai
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Solutions & Services
Solutions & ServicesAI & CX as a ServiceEvery customer conversation, run as one managed platform.AI InfrastructureSovereign AI foundation on your premises, priced like cloud.Cloud ERPAcumatica and Odoo ERP, implemented and managed by Exato.ExafoneExato's AI-first CCaaS and CPaaS platform.Unified CommunicationsSecure lines, telephony and collaboration, owned end to end.Exato IQOne enterprise AI architecture, operated by one team.

One accountable partner for every customer conversation

Most enterprises run customer experience across a dozen disconnected tools: routing in one place, quality in another, workforce planning in a spreadsheet. The data never lines up, so the decisions never do either.

Exato delivers contact centre, conversational AI, workforce management, automation and analytics as one managed service on a single data layer, measured on CSAT, handling time and adoption rather than go-live.

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Global Airline & Hospitality BPO

Case Study

See how a 25,000-employee BPO consolidated siloed voice, chat and text onto one NiCE CXone platform.

Global BPO case study
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Industries
IndustriesBFSICompliant CX, secure trading floors and core modernisation.ManufacturingConnected ERP, service and supply chain on one platform.ConstructionReal-time project visibility from head office to every siteTelecomOmnichannel service at scale, with churn signals caught early.RetailForecast demand, retain customers and scale for peak season.HealthcareConnected patient engagement with compliance built in.

Solutions for BFSI: Fast, secure and audit-ready at every customer touchpoint

Banks, insurers and lenders must deliver fast, personalised service while meeting RBI, SEBI and DPDP obligations. Legacy systems create friction across customer journeys and make every audit harder than it needs to be.

Exato has its roots in financial services. We connect every customer interaction, secure dealing desks with 99.999% availability and CompliCall-backed recording, and modernise core systems on your premises, so trust holds wherever customers meet you.

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Large Private Bank, 100% Call Surveillance

Case Study

See how Exato IQ took a 180-position dealing floor from 2% call sampling to 100% surveillance, catching recorder failures in 60 seconds.

BFSI case study
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Partners
PartnersTechnology PartnersGlobal platforms, implemented and managed by Exato.Partner with ExatoGrow with a listed, accountable delivery partner.

NiCE

Platinum Partner for five consecutive years, delivering AI-powered CX, workforce management and analytics.

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Mitel

Platinum Partner powering secure dealing lines, turrets and enterprise telephony.

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Acumatica

Gold Partner implementing cloud ERP with unlimited users and no per-seat fees.

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Odoo

Official Partner delivering integrated business applications on one modular ERP.

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AmplifAI

One performance standard for human and AI agents, with every interaction scored.

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Fortinet

Integrated network security protecting the estates Exato designs and runs.

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Hewlett Packard Enterprise

Sovereign, on-premise AI infrastructure with the consumption economics of cloud.

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NiCE Platinum Partner

Our partnership

Platinum tier partner for five consecutive years and the only Platinum Partner across South Asia and the Middle East.

NiCE partnership
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Company
CompanyAbout UsOur story, our purpose and what drives us.Our LeadershipThe people steering Exato's growth and vision.ResourcesCase studies and insights to help you decide.Awards & RecognitionPartner honours, certifications and milestones.Contact UsTalk to our team in India, the US, Singapore or Australia.

Our journey: From CX specialist to enterprise AI partner

For more than nine years, Exato has helped enterprises modernise the way they serve customers and run their operations. What began as deep contact centre expertise in financial services has grown into an AI-first portfolio spanning CX, communications, ERP and AI infrastructure. Today we have transformed 100+ businesses, enabled 100,000+ agents and retain over 97% of our customers, delivering as one accountable partner that designs, runs and answers for every estate.

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Publicly Listed on BSE

About us

Listed December 2025: Rs 37.45 Cr raised, 947x oversubscribed.

Exato listed on BSE
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Investors
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Home
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Exafone
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Exato IQ
BFSI
Manufacturing
Construction
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Retail
Healthcare
Technology Partners
  • NiCE
  • Mitel
  • Acumatica
  • Odoo
  • AmplifAI
  • Fortinet
  • Hewlett Packard Enterprise
Partner with Exato
About Us
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Resources
Awards & Recognition
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Exato.ai

Solutions

  • AI & CX as a Service
  • AI Infrastructure
  • Cloud ERP
  • Exafone
  • Unified Communications
  • Exato IQ

Industries

  • Retail
  • Healthcare
  • BFSI
  • Telecom
  • Manufacturing
  • Construction

Company

  • About Us
  • Our Leadership
  • Case Studies
  • Awards & Recognition
  • Contact Us

108 West 13th Street, Wilmington, New Castle, Delaware, 19801, United States of America

Exato Technologies Limited (Formerly Known as Exato Technologies Private Limited). Pinnacle Tower, Plot No.8, Second Floor, Sector 142, Nepz Post Office, Noida, Gautam Buddha Nagar, Uttar Pradesh, India, 201305

Exato Technologies Limited. Office No- 107 to 109, Meadows, Sahar Plaza, J B Nagar, Sir M.V. Road, Andheri East, Mumbai- 400059

1 Scotts Road, #24-10, Shaw Centre, Singapore — 228208

85 Diamondback Parade, Melonba, New South Wales — 2765

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Proven in live enterprise operations.

Case Studies

Browse by solution to see what changed once Exato took ownership.

Unified Communications

Compliance-first treasury voice for a top-10 asset manager

A top-10 Indian mutual-fund house replaced an ageing PBX and passive recording with an Exato-delivered turret, IP-PABX and recording platform — 99.999% uptime, 100% recording resilience, and DC/DR/BCP.

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Exafone

Transforming Customer Support and Service Operations with Exafone

A growing Delhi and NCR broadband provider brought inbound support and outbound service calls onto Exafone’s cloud communication platform, so its team could handle rising call volumes from one place.

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AI & CX as a Service

Workforce management transformation across 50,000 agents

A Nasdaq-listed global BPO deployed NiCE WFM across 50,000 FTE — cutting manual effort by around 60% and automating agent onboarding end to end.

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AI & CX as a Service

A unified customer journey for a global insurer

One of the largest UK/Europe life-and-pensions insurers moved 1,200+ agents onto NiCE CXOne omnichannel — with unified journey reporting and Nexidia analytics for sentiment and call deflection.

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AI & CX as a Service

All-in-one CX for a global airline & hospitality BPO

A 25,000-employee global BPO consolidated siloed voice, chat and text onto one NiCE CXOne platform — migrated to the cloud in a 21-day global benchmark, with deep CRM and workforce-management integration.

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AI Infrastructure

Treasury infrastructure at scale

One of India’s largest private-sector banks: 16 locations across five countries, 32 hosts, a single governed treasury platform — with legacy voice data migrated and user access brought under one console.

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AI Infrastructure

Sovereign treasury modernisation

A top-10 Indian asset manager’s treasury dealing floor rebuilt as a resilient, in-country voice and compliance-recording platform — engineered to a 99.999% availability standard.

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Unified Communications

Trading-floor voice modernisation for a major private bank

India’s largest private-sector bank replaced end-of-life trading-floor turrets and mixed IP telephony with one Exato-delivered platform across 16 locations — 99.999% uptime, 100% recording resilience, and RBI-compliant DC/DR/BCP.

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Exato IQ

Access lifecycle and shift compensation at a 6,200-seat delivery organisation

One identity record replacing four provisioning queues, a spreadsheet exit process and four payroll workbooks across 6,200 seats and four delivery centres.

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Exato IQ

Voice authentication and clone detection at a life insurer

Replacing knowledge-based verification with speaker matching plus liveness on every inbound call across ~1,200 seats and 9.4 lakh calls a month.

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Exato IQ

Recording assurance on a bank dealing floor

From retrospective sampling to in-call enforcement — and from voice to booked trade in under a minute — across a 180-position treasury dealing floor.

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Cloud ERP

Helping a growing technology distributor do more with less

A ~130-person South African technology distributor replaced a patchwork of legacy systems with Acumatica — a 30% finance-productivity gain, with purchase-order processing cut from 20–30 minutes to under 10.

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Cloud ERP

Bringing control to a high-volume restoration business

A US restoration contractor handling 1,000+ jobs a year moved off paper and spreadsheets onto Acumatica Construction Edition — reaching its strongest cash position in over two decades, with month-end reporting cut from 45+ days.

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Cloud ERP

Scaling a complex manufacturing & field-service business

A specialty contractor running ~800 projects a month replaced up to 15 disconnected applications with one Acumatica ERP — 50% business growth, 98%+ inventory accuracy and a 70% faster monthly close.

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Cloud ERP

Scaling B2B renewable-energy and solar-signalling operations

A growing renewable-energy provider replaced Salesforce and disconnected tools with Odoo Online — reaching zero duplicate purchases and running end-to-end finance for 25 staff with a lean two-person team.

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Cloud ERP

Connecting manufacturing, inventory and logistics

A growing international manufacturer brought production, warehouse and fulfilment onto Odoo — 35,000 packages a day at peak and 100,000+ orders in the first week, live in three months.

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Cloud ERP

Driving data centralisation in automation-control manufacturing

A 30–40-person industrial sensor manufacturer eliminated Excel silos with Odoo Online — reaching 100% real-time CRM visibility on a phased, low-risk ERP rollout.

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Exafone

Transforming Gold Loan Customer Engagement with Exafone

A Mumbai gold loan provider moved to Exafone’s single-window cloud platform, bringing its CRM, calling operations, monitoring and analytics into one connected environment for renewals, offers and support.

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