Exato.ai
Home
Solutions & Services
Solutions & ServicesAI & CX as a ServiceEvery customer conversation, run as one managed platform.AI InfrastructureSovereign AI foundation on your premises, priced like cloud.Cloud ERPAcumatica and Odoo ERP, implemented and managed by Exato.ExafoneExato's AI-first CCaaS and CPaaS platform.Unified CommunicationsSecure lines, telephony and collaboration, owned end to end.Exato IQOne enterprise AI architecture, operated by one team.

One accountable partner for every customer conversation

Most enterprises run customer experience across a dozen disconnected tools: routing in one place, quality in another, workforce planning in a spreadsheet. The data never lines up, so the decisions never do either.

Exato delivers contact centre, conversational AI, workforce management, automation and analytics as one managed service on a single data layer, measured on CSAT, handling time and adoption rather than go-live.

Read More

Global Airline & Hospitality BPO

Case Study

See how a 25,000-employee BPO consolidated siloed voice, chat and text onto one NiCE CXone platform.

Global BPO case study
Read More
Industries
IndustriesBFSICompliant CX, secure trading floors and core modernisation.ManufacturingConnected ERP, service and supply chain on one platform.ConstructionReal-time project visibility from head office to every siteTelecomOmnichannel service at scale, with churn signals caught early.RetailForecast demand, retain customers and scale for peak season.HealthcareConnected patient engagement with compliance built in.

Solutions for BFSI: Fast, secure and audit-ready at every customer touchpoint

Banks, insurers and lenders must deliver fast, personalised service while meeting RBI, SEBI and DPDP obligations. Legacy systems create friction across customer journeys and make every audit harder than it needs to be.

Exato has its roots in financial services. We connect every customer interaction, secure dealing desks with 99.999% availability and CompliCall-backed recording, and modernise core systems on your premises, so trust holds wherever customers meet you.

Read More

Large Private Bank, 100% Call Surveillance

Case Study

See how Exato IQ took a 180-position dealing floor from 2% call sampling to 100% surveillance, catching recorder failures in 60 seconds.

BFSI case study
Read More
Partners
PartnersTechnology PartnersGlobal platforms, implemented and managed by Exato.Partner with ExatoGrow with a listed, accountable delivery partner.

NiCE

Platinum Partner for five consecutive years, delivering AI-powered CX, workforce management and analytics.

Read More

Mitel

Platinum Partner powering secure dealing lines, turrets and enterprise telephony.

Read More

Acumatica

Gold Partner implementing cloud ERP with unlimited users and no per-seat fees.

Read More

Odoo

Official Partner delivering integrated business applications on one modular ERP.

Read More

AmplifAI

One performance standard for human and AI agents, with every interaction scored.

Read More

Fortinet

Integrated network security protecting the estates Exato designs and runs.

Read More

Hewlett Packard Enterprise

Sovereign, on-premise AI infrastructure with the consumption economics of cloud.

Read More

NiCE Platinum Partner

Our partnership

Platinum tier partner for five consecutive years and the only Platinum Partner across South Asia and the Middle East.

NiCE partnership
Read More
Company
CompanyAbout UsOur story, our purpose and what drives us.Our LeadershipThe people steering Exato's growth and vision.ResourcesCase studies and insights to help you decide.Awards & RecognitionPartner honours, certifications and milestones.Contact UsTalk to our team in India, the US, Singapore or Australia.

Our journey: From CX specialist to enterprise AI partner

For more than nine years, Exato has helped enterprises modernise the way they serve customers and run their operations. What began as deep contact centre expertise in financial services has grown into an AI-first portfolio spanning CX, communications, ERP and AI infrastructure. Today we have transformed 100+ businesses, enabled 100,000+ agents and retain over 97% of our customers, delivering as one accountable partner that designs, runs and answers for every estate.

Read More

Publicly Listed on BSE

About us

Listed December 2025: Rs 37.45 Cr raised, 947x oversubscribed.

Exato listed on BSE
Read More
Investors
Schedule a Demo
Home
AI & CX as a Service
AI Infrastructure
Cloud ERP
  • Acumatica ERP
  • Odoo ERP
Exafone
Unified Communications
Exato IQ
BFSI
Manufacturing
Construction
Telecom
Retail
Healthcare
Technology Partners
  • NiCE
  • Mitel
  • Acumatica
  • Odoo
  • AmplifAI
  • Fortinet
  • Hewlett Packard Enterprise
Partner with Exato
About Us
Our Leadership
Resources
Awards & Recognition
Contact Us
InvestorsSchedule a Demo
Exato.ai

Solutions

  • AI & CX as a Service
  • AI Infrastructure
  • Cloud ERP
  • Exafone
  • Unified Communications
  • Exato IQ

Industries

  • Retail
  • Healthcare
  • BFSI
  • Telecom
  • Manufacturing
  • Construction

Company

  • About Us
  • Our Leadership
  • Case Studies
  • Awards & Recognition
  • Contact Us

108 West 13th Street, Wilmington, New Castle, Delaware, 19801, United States of America

Exato Technologies Limited (Formerly Known as Exato Technologies Private Limited). Pinnacle Tower, Plot No.8, Second Floor, Sector 142, Nepz Post Office, Noida, Gautam Buddha Nagar, Uttar Pradesh, India, 201305

Exato Technologies Limited. Office No- 107 to 109, Meadows, Sahar Plaza, J B Nagar, Sir M.V. Road, Andheri East, Mumbai- 400059

1 Scotts Road, #24-10, Shaw Centre, Singapore — 228208

85 Diamondback Parade, Melonba, New South Wales — 2765

  • Privacy Policy
Stay Connected
A business professional outside a modern office building
The engineering beneath ERP

Exato & Odoo

What Odoo brings

A business application platform that can be engineered around your architecture

&

Odoo provides a broad application foundation across finance, sales, CRM, inventory, procurement, manufacturing, projects, ecommerce, field service and other operational functions. For an enterprise technology team, the important distinction is that Odoo is also highly extensible: its ORM, modular architecture, APIs, server framework, PostgreSQL database and OWL-based frontend provide multiple extension points for building business-specific capabilities.

That flexibility needs engineering discipline. Poorly designed overrides, excessive computed fields, unoptimised domains, uncontrolled scheduled actions, inefficient API calls and tightly coupled custom modules can turn a flexible implementation into a difficult application to maintain. Exato focuses on the engineering underneath the functional requirements, with one objective: to customise Odoo without creating an upgrade problem for tomorrow.

Exato's standing with Odoo

Odoo Architects working at the model, application, integration and database layers

Exato does not treat Odoo as a collection of modules to configure. Our Odoo Architects work at the model, ORM, PostgreSQL, API, integration and frontend layers to build solutions that remain maintainable as the business, transaction volumes, integrations and Odoo versions evolve. From custom module engineering and OWL development to complex migrations, API orchestration, database optimisation and enterprise integrations, we help engineering and IT teams build Odoo properly, not simply make it work.

The team thinks like software engineers rather than ERP configurators, isolating business-specific functionality inside maintainable custom modules instead of modifying Odoo core, and applying engineering controls such as Git-based source control, automated testing, staging environments and deployment pipelines. Engineering practices are aligned to OCA standards where applicable, so customisation becomes an asset rather than a permanent fork of the ERP.

Engagements this partnership serves

Three engineering areas where this partnership does its work.

Custom module and frontend engineering

Exato designs custom addons around Odoo's existing models and extension mechanisms, using model inheritance, view inheritance, controllers, record rules and scheduled actions rather than modifying core files. Its frontend engineers work with OWL components, services and Odoo's client-side architecture, including custom POS screens, barcode-driven workflows and device integrations, so the interface fits the workflow rather than the limitation.

API, integration and migration engineering

Exato designs integration patterns around transaction volume, latency, failure scenarios and data consistency, using REST, XML-RPC, webhooks, queues and event-driven patterns rather than fragile synchronous links. Version upgrades and migrations run as structured engineering programmes, from inventorying the existing environment and mapping the target architecture to migrating custom modules, reconciling data, and executing a controlled cutover with rehearsals and rollback planned in advance.

Performance and PostgreSQL optimisation

When an environment slows under load, Exato traces the request path from the Odoo application layer into PostgreSQL, identifying N+1 query patterns, missing indexes, expensive queries, worker contention and inefficient integrations. Performance is measured, not assumed: the team sets a baseline, fixes the underlying cause rather than adding servers, and measures the result.

The combined proposition of Exato and Odoo

Odoo provides the platform: a broad application foundation and a flexible technical framework. Exato engineers the architecture around it, combining Odoo functional understanding with software engineering, database expertise, integration architecture, frontend development, migration engineering and performance optimisation. The result is an Odoo environment designed not only for today's requirements, but for the users, transaction volumes, integrations, upgrades and business changes that come next.

Build what's next with Exato's partner ecosystem

Exato brings together leading technology platforms and the delivery expertise to make them work in production. If your technology helps enterprises transform customer experience, operations or infrastructure, let's explore how we can take it to more markets together.

Talk to a SpecialistContact Us