Compliance-first treasury voice for a top-10 asset manager
Customer snapshot
One of India’s leading mutual-fund houses, ranked among the country’s top-10 asset managers — a 2009 joint venture between a major Indian private bank and a Singapore-based investment manager — modernising the voice platform behind its treasury dealing desk.
The challenge
The treasury desk ran on a Mitel PBX with digital phones and a passive recording solution, with a second, separate PBX at the BCP site.
Recording losses due to cabling issues in the passive-recording setup.
A different system and a different PSTN number at the BCP site.
No DR functionality and no high availability if the PSTN connection at the main site failed.
The solution
Exato delivered an end-to-end turret, back-end IP-PABX, IP-phone and gateway solution against the desk’s technical and functional requirements — Mitel OpenScape Voice for IP telephony, OpenScape Xpert for turrets, and NICE NTRX for recording.
Active-active DC/DR
A single solution in active-active redundancy across geo-separated data centres, meeting the DC/DR requirement.
Carrier and BCP resilience
SIP trunking in HA with dual last-mile connectivity; the BCP site runs the same setup and the same PSTN number as the main office.
100% compliance recording
2N active recording in NICE NTRX, with Exato’s ‘No Call, No Recording’ software enforcing capture.
Remote and expandable
Soft-turret working over VPN for emergencies, and new branches added with incremental hardware and licences.
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